At DNSP HOST, we are committed to delivering reliable and secure services for our customers. These Terms and Conditions are established to ensure all users enjoy consistent, legal, and responsible use of our services. By using DNSP HOST’s services, you agree to abide by the following terms:
All services provided by DNSP HOST must be used strictly for lawful purposes as per the applicable laws of the Republic of India, including but not limited to the Information Technology Act, 2000 and its associated Rules. Users are solely responsible for the content they host, upload, transmit, or distribute through DNSP HOST's infrastructure.
You must not use our services to engage in activities that are defamatory, obscene, harmful, threatening, abusive, hateful, invasive of privacy, infringing on intellectual property rights, or otherwise unlawful. Content that violates any local, state, or central government law in India is strictly prohibited.
Prohibited content includes (but is not limited to): pirated software, copyright-infringing material, hacking or phishing tools, and content promoting violence or terrorism. Sites involved in such activity will be suspended or terminated without notice. Links to such content are also strictly forbidden.
Customers must not attempt to breach the security of any network, system, or account. Prohibited actions include unauthorized access, data interception, DDoS attacks, password cracking, probing for vulnerabilities, or the use of IRC bots and similar automation tools. DNSP HOST will cooperate with Indian law enforcement in investigating security breaches. Interference with service operations such as flooding or mail bombing is also prohibited.
Excessive or unfair use of server resources such as CPU, memory, or bandwidth is not allowed. You may be asked to upgrade your plan or reduce usage. Custom CGI scripts that interfere with server performance may be disabled. Sharing CGI scripts with other domains not hosted by DNSP HOST is prohibited.
Background processes or daemons are generally not allowed. If you require them, prior approval must be obtained from DNSP HOST. Additional charges may apply based on the resource consumption and impact on system maintenance. Unauthorized background applications will be terminated without prior notice.
External or third-party chat room software is not permitted due to resource constraints. DNSP HOST provides optimized alternatives on request. Use of unauthorized chat room services may result in service suspension. This also applies to real-time applications such as messaging bots or services that overuse network bandwidth.
Sending unsolicited emails, bulk messages, or spam is strictly prohibited. Violations may result in suspension, termination, and a ₹8,000 penalty per incident. Using DNSP HOST infrastructure to assist with or route such communications is also not allowed. Referencing DNSP HOST domains in spam is likewise forbidden.
Distribution of obscene or pornographic material, defamatory speech, or hosting content in violation of Indian laws is prohibited. Violators may face account termination or legal action.
Domains registered through DNSP HOST remain under our management. Discounts or free domains are valid only during active hosting. Upon cancellation, the cost difference from the standard rate must be paid before a domain can be transferred. Registrant rights and responsibilities are available here.
24/7 technical support is provided only to registered clients. We do not support third-party scripts, programming code, or customer end-users of our clients.
All content hosted must comply with Indian copyright, trademark, and intellectual property laws. Any infringement may lead to suspension or legal action.
Any abuse—verbal or written—towards our staff will result in immediate account termination without refund. Posting negative content publicly without contacting support first will also result in termination. Constructive feedback must be submitted to our Feedback Department for resolution before taking public action.
DNSP HOST reserves the right to refuse, suspend, or terminate service at its sole discretion, without prior notice. Violations of our policies may lead to immediate action and no refunds.
We offer a 30-day money-back guarantee on shared hosting (excluding domain fees, setup, and overages). After 30 days, payments are non-refundable. Cancellation must be requested at least 15 days before renewal. Bulk cancellations require 30–60 days’ notice depending on volume.
Billing disputes must be reported within 60 days of the transaction. Disputed valid charges may incur an ₹8,000 administrative fee per incident.
DNSP HOST is not liable for indirect, incidental, or consequential damages. Our maximum liability is limited to the fees paid by the user for 30 days of service. The pricing of our services assumes this limitation of risk.
Clients are responsible for their own backups. DNSP HOST provides tools, but does not guarantee backup availability. Regular manual backups by clients are strongly recommended to prevent data loss.
We are not responsible for delays or service interruptions caused by events beyond our control including natural disasters, war, labor disputes, and infrastructure failures. This includes but is not limited to power outages, floods, explosions, or compliance with government mandates.
These terms are governed by the laws of the Republic of India. Legal disputes shall fall under the exclusive jurisdiction of courts in Malappuram, Kerala.
Failure to enforce any provision does not waive the right to do so later. If any part of this agreement is found unenforceable, the rest will remain in effect and be interpreted to preserve the intent of the agreement.
You agree to indemnify and hold DNSP HOST harmless from any legal claims or losses arising from your use of our services, including violations of laws or third-party rights.
We do not guarantee uninterrupted service and disclaim warranties including merchantability or fitness for a specific purpose. You are responsible for legal compliance and data safety. We reserve the right to revise these terms without notice.
Your data is handled in accordance with Indian data privacy laws and will not be shared with third parties except when legally required. Secure handling is ensured by authorized staff only.
By continuing to use DNSP HOST services, you acknowledge and agree to these Terms and Conditions.
For any queries, please contact us at legal@dnsphost.in.
Last Updated: June 22, 2025