To submit a refund, return, or exchange request for an order placed with DNSP HOST, please contact us by opening a support ticket or emailing us at support@dnsphost.in.
Ensure you have your order number available and provide a valid reason for your request to help expedite the process. Your request will be reviewed within a standard 2-day response period, and we will notify you via ticket or email regarding the outcome. We reserve the right to extend this response time in exceptional cases, with prior notice.
In cases of Direct Debit payments, refund requests can only be processed after a 6-week period from the date of payment. This time allows your bank to complete its settlement process. DNSP HOST will only review and respond to your refund request after this period ends.
Refund, return, or exchange requests are accepted within 7 days of the original order date. DNSP HOST may grant extensions in special cases or for specific products, at our sole discretion.
If you choose to pay via cheque or money order, you may cancel the order before completing the payment. If payment is not received within 7 days, DNSP HOST will cancel the order automatically.
Cancellations can only be requested on the same day the order was placed. If the order has already been shipped or delivered, we will not be able to approve the cancellation request.
Certain products may be subject to specific return conditions, as described in the order confirmation or product documentation ("Product Terms"). Please review these carefully before submitting a request. If there is any inconsistency between this Refund Policy and the Product Terms, this Refund Policy will take precedence. Shipping costs are non-refundable unless the return is due to an error on the part of DNSP HOST. In such cases, a formal request must be submitted.
Eligibility for refunds depends on the type of product or service purchased. Please review the following categories:
If any discrepancies arise between this policy and individual product or service terms, this Refund Policy shall apply unless stated otherwise at the time of purchase.
Some products may include specific return conditions, as mentioned in the order confirmation or accompanying materials ("Product Terms"). Shipping fees are non-refundable unless the return results from an error made by DNSP HOST. To claim a refund in such cases, you must file a formal request.
If your refund request is approved by DNSP HOST, payment will be processed as follows:
Where applicable, DNSP HOST reserves the right to hold the refund until a completed and signed Letter of Destruction is received for the applicable product.
This Refund Policy is governed by, and forms an integral part of, the DNSP HOST Terms and Conditions.
For any queries, please contact us at legal@dnsphost.in or via our support ticket system.
Last Updated: June 22, 2025